Our Warranty Promise
1-Year Coverage on Mechanical Function & Guaranteed Authenticity.
Shop with confidence, backed by our commitment to quality.
Our 1-Year Warranty Promise
- Every watch purchased from ChronoTimepieces includes a complimentary 1-Year Limited Warranty.
- This warranty covers the watch's mechanical movement and functionality against defects under normal use.
- All watches undergo rigorous authenticity checks before listing.
Manufacturer Warranty
Some pre-owned watches may still be covered by their original manufacturer's warranty. If applicable, this will be clearly stated in the watch's description.
Please note: For certain brand new watches, only our 1-Year ChronoTimepieces Warranty applies. This occurs because ChronoTimepieces is not an authorized dealer for every brand we sell. While the watch is new, we cannot activate the manufacturer's warranty. Rest assured, our comprehensive 1-year warranty still covers the watch's mechanical function.
Authenticity Guaranteed
We stand behind the authenticity of every watch we sell. Our experts meticulously inspect each timepiece to ensure it meets strict standards. Learn more about our commitment on our Authenticity Guarantee page.
What Our 1-Year Warranty Covers
- Mechanical movement functionality and accuracy (within standard tolerances).
- Manufacturing defects related to the movement.
- Internal components essential for timekeeping.
What's Not Covered
- Normal wear and tear (e.g., scratches on case/bracelet, strap wear).
- Damage resulting from accidents, misuse, neglect, or improper handling.
- Damage caused by service or modification performed by unauthorized third parties.
- Cosmetic issues not affecting functionality.
- Battery replacement for quartz watches.
- Water damage if the watch's water resistance limits were exceeded or compromised by damage/unauthorized service.
Warranty Service Process
Contact Us
Email us at info@chronotimepieces.com to initiate a warranty claim. Please provide your order details and a description of the issue.
Evaluation & Instructions
We will evaluate your claim and provide instructions for securely shipping the watch to our service center.
Expert Repair
Our certified watchmakers will diagnose and repair the covered issue using appropriate parts and techniques.
Quality Control & Return
After repair, the watch undergoes thorough testing. We will then ship it back to you, fully insured.
Further Information
For questions about our warranty, authenticity guarantee, or service process, please contact us. You may also find these links helpful:
Contact for Warranty/Service
Email: info@chronotimepieces.com