Privacy Policy

ChronoTime LTD ("us", "we", or "our") operates https://chronotimepieces.com (the "Site"). This Privacy Policy explains how we collect, use, and disclose your Personal Information when you use our Site. We use your information solely for providing and improving the Site.

By using our Site, you agree to the collection and use of information as described here. If you disagree, please refrain from using the Site.

We may update this policy periodically. Changes are effective immediately upon posting. Continued use of the Site signifies your acceptance of any modifications.

ChronoTime LTD, operating as ChronoTimepieces, specializes in the online sale of new and pre-owned luxury watches.
VAT Number: BG205057637
Registered Address: Gorski patnik 40, Sofia 1421, Bulgaria

Personal Information: When you use our Site (e.g., register, purchase, contact us), we may ask for personally identifiable information, including but not limited to: Name, Email Address, Shipping/Billing Address, Phone Number.

Log Data: Like most websites, we automatically collect information your browser sends ("Log Data"). This may include your IP address, browser type/version, pages visited, time/date of visit, time spent on pages, and other statistics. This data helps us analyze usage and improve the Site.

Optional First-Party Analytics: With your analytics consent, we count visits by broad public page category and record performance ratings (good, needs improvement or poor) for loading, layout stability and responsiveness. We store daily totals for up to 90 days, with daily cleanup. Analytics contains no page URLs, search queries, referrers, form contents, account or order details, visitor identifiers, IP addresses or browser fingerprints. Private account, checkout and authentication pages are excluded. Netlify hosts this first-party endpoint and aggregate storage; its infrastructure necessarily processes network requests and uses IP addresses transiently for rate limiting. Operational hosting/security logs are separate from analytics.

We use browser storage for essential account, cart and consent preferences. Optional first-party analytics runs only when you allow Analytics in Cookie settings. It does not set an analytics cookie or create a visitor identifier. You can withdraw consent through Cookie settings in the footer; this stops future measurements. Existing anonymous totals cannot be linked back to you.

We do not load advertising tags, Google Tag Manager, Google Analytics or session replay. Previous marketing grants have been retired; analytics preferences remain under your control. Newsletter subscriptions are a separate, explicit choice.

We use the collected information primarily to:

• Process and fulfill your orders.
• Communicate with you regarding your purchases and inquiries.
• Provide customer support.
• Improve the Site's functionality, content, and user experience.
• Analyze site usage and trends.
• Send newsletters or promotional materials (only with your explicit consent).
• Prevent fraud and enhance security.

We may use your Personal Information for essential communications related to your orders or account status. With your consent, we may also send newsletters or marketing materials. You can opt-out of marketing communications at any time by using the unsubscribe link in the email or by contacting us at info@chronotimepieces.com.

We do not sell your Personal Information. We only share it in limited circumstances:

• Service Providers: With trusted third-party vendors who process data on our behalf, including: Supabase (hosting and database), Resend (transactional email delivery), WatchTraderHub (order and listing synchronization), and Netlify (website hosting and anonymous aggregate analytics). We also engage payment processors and shipping carriers to fulfil orders. We ensure these providers have appropriate data protection measures in place.
• Legal Requirements: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of ChronoTimepieces, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to the commitments made in this Privacy Policy.

We will seek your consent before sharing your data for purposes other than those described above, unless legally exempt.

We implement reasonable security measures (including HTTPS encryption) to protect your Personal Information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is 100% secure.

You have rights regarding your Personal Information:

• Access & Portability: You can access and update your account information, and download a copy of your data (JSON), directly from your profile page.
• Deletion: You can delete your account and associated personal data directly from your profile page, or by contacting us. Please note that some data may need to be retained for legal or legitimate business purposes (e.g., order history).
• Opt-Out: You can opt-out of marketing communications as described above.
• Cookie Control: You can manage non-essential cookies via our consent tool and your browser settings.

Data Retention: We keep personal data only as long as needed for the purpose it was collected:

• Contact-form messages: 24 months.
• Trade-in / sale requests (including submitted photos): 24 months, after which they are anonymized.
• Order and invoice records: approximately 10 years, to meet statutory (tax) obligations.
• Newsletter subscriptions: until you unsubscribe.

To exercise these rights, please log into your account or contact us at info@chronotimepieces.com.

If you have questions about this Privacy Policy, please contact us:
Email: info@chronotimepieces.com
Address: ChronoTime LTD, Gorski patnik 40, Sofia 1421, Bulgaria