Frequently Asked Questions

Browse the collection at chronotimepieces.com/watches, pick your watch, and head to checkout. Once you've placed the order, we'll send you bank transfer details. Your watch ships within 1 business day of us confirming payment.

Yes. We can arrange an in-person viewing by appointment in Sofia, at our office or one of our watchmakers' ateliers. For international clients, we set up video calls with close-up views so you can inspect the watch in detail. Contact us to book a time.

It depends on the listing. Each watch page says exactly what's included: full set (box and papers), box only, or watch only. Whatever the case, every purchase ships with a ChronoTimepieces warranty card and a lifetime authenticity guarantee.

We authenticate and sell watches from the leading luxury brands, Rolex, Omega, Audemars Piguet, Patek Philippe, Breitling, Cartier, IWC, and more. See the full collection at chronotimepieces.com/watches.

Both. We sell new and pre-owned luxury watches, and each listing states the condition. New or pre-owned, every watch goes through our full authentication process and comes with a 1-year warranty.

We check each watch a few ways: a close visual inspection of the case, dial, and hands against brand standards; serial numbers verified against manufacturer records; a movement inspection to confirm the correct caliber; and a review of the accompanying papers and provenance.

We guarantee the authenticity of every watch we sell. Our horologists verify each one through a multi-step inspection, and every purchase includes a lifetime authenticity certificate.

It depends on the listing. Each watch page says exactly what's included: full set (box and papers), box only, or watch only. Whatever the case, every purchase ships with a ChronoTimepieces warranty card and a lifetime authenticity guarantee.

Yes. ChronoTimepieces is a registered company (ChronoTime LTD, VAT BG205057637) based in Sofia, Bulgaria, and we've been trading since 2017. We're a 5-star rated dealer on Chrono24 with over 400 verified customer reviews. Our Sofia address is administrative only; in-person viewings are by appointment, so contact us to arrange one.

We're not an authorized dealer for every brand we carry. But every watch is authenticated by our expert horologists, and each purchase includes a 1-year warranty covering the mechanical movement plus a lifetime authenticity guarantee.

We charge a flat €49 for fully insured DHL Express shipping worldwide, with cover up to the full purchase value.

European Union deliveries take 1-2 business days, and the rest of the world takes 2-4 business days. We dispatch the same or next business day after your payment clears.

Yes. Every shipment is fully insured up to the purchase value. We pack discreetly and securely, and a signature is required on delivery.

Yes. You get real-time tracking from dispatch to delivery, sent to you as soon as your order ships.

For orders shipped outside the European Union, any import duties, taxes, or customs fees charged by your country are yours to cover. They're not included in the item price or shipping cost.

You have 14 days from the delivery date to ask for a return. Just contact us within that window to get started.

The watch needs to be completely unworn, with no scratches or signs of use. All the original packaging, manuals, warranty cards, protective plastics, tags, and stickers should be there and intact.

Email us at info@chronotimepieces.com within 14 days of receiving your order, and we'll send back a return authorization number and clear shipping instructions.

Yes. To swap your purchase for a different watch, follow the standard return process. Once we've received and approved your return, you can place a new order. Contact us and we'll sort out the details, including any price difference.

Once we've received and inspected the watch (usually within 1-2 business days), we send your full refund by bank transfer to the account you paid from.

We accept direct bank transfer in Euro (EUR). Payment is made in full before we ship, and we send you the bank account details once your order is confirmed.

Every watch we sell falls under the EU Margin Scheme. That means VAT is worked out on our profit margin, not the full selling price, and it isn't listed separately on your invoice. The price you see is the final price you pay, before shipping.

You'll find our bank details on the payments page. Account holder: ChronoTime LTD, Bank: Central Cooperative Bank AD, BIC/SWIFT: CECBBGSF. Please use your Order Number as the payment reference.

Confirmation usually takes 1-2 business days after you start the transfer. We keep a close eye on incoming payments so yours is matched to your order quickly.

We handle refunds under our Returns & Exchanges Policy. Your refund goes back to the bank account you paid from, usually within 1-2 business days of the return being approved.

We look over your watch and send you a competitive offer within 24 hours of receiving your details, based on current market data.

Fill out our form with your watch details and photos. The more you tell us (brand, model, condition, and whether you have the original box and papers), the more accurate our first estimate will be.

We recommend DHL Express with full insurance. Once you accept our offer, we'll walk you through shipping and make sure your watch is fully insured in transit.

Choose bank transfer or trade-in credit. Once we receive your watch and confirm its condition, we pay you promptly.

Yes. You can put your watch towards any timepiece in our collection, with a competitive trade-in valuation based on current market data.