Frequently Asked Questions

Browse our collection at chronotimepieces.com/watches, select your watch, and proceed to checkout. After placing your order, you'll receive bank transfer details for payment. Your watch ships within 1 business day after payment confirmation.

Yes, we welcome private viewings at our Sofia showroom. We can arrange detailed video calls for international clients, providing close-up views and detailed inspection of any timepiece. Contact us to schedule an appointment.

It varies by listing. Each watch page clearly states what's included — full set (box + papers), box only, or watch only. Regardless of what's included, every purchase ships with a ChronoTimepieces warranty card and lifetime authenticity guarantee.

We authenticate and sell watches from leading luxury brands including Rolex, Omega, Audemars Piguet, Patek Philippe, Breitling, Cartier, and IWC, among others. Browse our full collection at chronotimepieces.com/watches.

We sell both new and pre-owned luxury watches. Each listing clearly indicates the watch condition. All watches, regardless of condition, undergo our full authentication process and include our 1-year warranty.

Our authentication process includes detailed visual inspection of case, dial, and hands against brand standards; serial number verification against manufacturer records; movement inspection to confirm the correct caliber; and documentation review of accompanying papers and provenance.

ChronoTimepieces guarantees the authenticity of every watch we sell. Each timepiece is verified by our expert horologists through a multi-step inspection process, and every purchase includes a lifetime authenticity certificate.

It varies by listing. Each watch page clearly states what's included — full set (box + papers), box only, or watch only. Regardless of what's included, every purchase ships with a ChronoTimepieces warranty card and lifetime authenticity guarantee.

Yes. ChronoTimepieces is a registered company (ChronoTime LTD, VAT BG205057637) based in Sofia, Bulgaria, operating since 2017. We are a 5-star rated dealer on Chrono24 with over 400 verified customer reviews. Visit our showroom at Gorski patnik 40, Sofia 1421.

We are not an authorized dealer for every brand we carry. However, every watch undergoes our comprehensive authentication process by expert horologists, and all purchases include our 1-year warranty covering mechanical movement and a lifetime authenticity guarantee.

We charge a flat rate of €49 for fully insured DHL Express shipping worldwide. This includes full insurance coverage up to the purchase value.

European Union deliveries take 1-2 business days. Rest of the World takes 2-4 business days. We dispatch orders the same or next business day after payment clears.

Yes, all shipments include full insurance coverage up to the purchase value. We use discrete, secure, and robust packaging, and signature is required upon delivery.

Yes, we provide real-time tracking from dispatch to delivery. You'll receive tracking information once your order ships.

For orders shipped outside the European Union, you are responsible for any applicable import duties, taxes, or customs fees levied by your country. These charges are not included in the item price or shipping cost.

You have 14 days from the delivery date to request a return. Contact us within this period to initiate the return process.

Watches must be completely unworn and free of any scratches or signs of use. All original packaging, manuals, warranty cards, protective plastics, tags, and stickers must be included and intact.

Email us at info@chronotimepieces.com within 14 days of receiving your order. We'll reply with a return authorization number and detailed shipping instructions.

Yes, if you'd like to exchange your purchase for a different timepiece, follow the standard return process. Once we receive and approve your return, you can place a new order. Contact us directly to discuss exchange options including any price differences.

After we receive and inspect the watch (usually within 1-2 business days), we'll process your full refund via bank transfer to your original account.

We accept Direct Bank Transfer in Euro (EUR). Payment must be made in full before shipment. We provide detailed bank account information after order confirmation.

All watches sold on ChronoTimepieces.com are subject to the EU Margin Scheme. Under this scheme, VAT is calculated on our profit margin rather than the full selling price, and it is not shown separately on your invoice. The displayed price is the final price you pay, excluding shipping.

Our bank details are available on our payments page. Account holder: ChronoTime LTD, Bank: Central Cooperative Bank AD, BIC/SWIFT: CECBBGSF. Please use your Order Number as the payment reference.

Payment confirmation typically takes 1-2 business days after the bank transfer is initiated. We monitor incoming payments closely to ensure timely allocation to your order.

Refunds are processed according to our Returns & Exchanges Policy. Refunds are issued to the original bank account used for the purchase, typically within 1-2 business days after a return is approved.

Our experts will evaluate your watch and provide a competitive offer within 24 hours based on current market data.

Fill out our form with your watch details and photos. The more information you provide, including brand, model, condition, and whether you have the original box and papers, the more accurate our initial assessment will be.

We recommend using DHL Express with full insurance coverage for secure shipping. Once you accept our offer, we'll guide you through the shipping process and ensure your watch is fully insured during transit.

Choose between bank transfer or trade-in credit. We process payments promptly after receiving and confirming your watch's condition.

Yes, you can trade your watch towards any timepiece in our collection. Benefit from our competitive trade-in valuations based on current market data.