Frequently Asked Questions

Browse the collection at chronotimepieces.com/watches, pick your watch, and head to checkout. Once you've placed the order, we'll send you bank transfer details. Dispatch is within 1–2 business days after cleared payment; same-day dispatch is an aim only.

Yes. We can arrange an in-person viewing by appointment in Sofia, at our office or one of our watchmakers' ateliers. For international clients, we set up video calls with close-up views so you can inspect the watch in detail. Contact us to book a time.

Every purchase includes a presentation box and a ChronoTimepieces warranty card, which also serves as our authenticity certificate. A separate authenticity certificate is available on request. Original manufacturer boxes and papers are included only when stated in the individual listing.

We authenticate and sell watches from the leading luxury brands, Rolex, Omega, Audemars Piguet, Patek Philippe, Breitling, Cartier, IWC, and more. See the full collection at chronotimepieces.com/watches.

Both. We sell new and pre-owned luxury watches, and each listing states the condition. New or pre-owned, every watch goes through our full authentication process and comes with a 1-year commercial warranty.

We check each watch a few ways: a close visual inspection of the case, dial, and hands against brand standards; serial numbers verified against manufacturer records; a movement inspection to confirm the correct caliber; and a review of the accompanying papers and provenance.

We guarantee the authenticity of every watch we sell. Our horologists verify each one through a multi-step inspection, and every purchase includes a ChronoTimepieces warranty card that serves as our authenticity certificate. A separate certificate is available on request.

Every purchase includes a presentation box and a ChronoTimepieces warranty card, which also serves as our authenticity certificate. A separate authenticity certificate is available on request. Original manufacturer boxes and papers are included only when stated in the individual listing.

Yes. ChronoTimepieces is a registered company (ChronoTime LTD, VAT BG205057637) based in Sofia, Bulgaria, and we've been trading since 2017. You can read customer reviews and the current overall rating on Chrono24. Our Sofia address is administrative only; in-person viewings are by appointment, so contact us to arrange one.

We're not an authorized dealer for every brand we carry. But every watch is authenticated by our expert horologists, and each purchase includes a 1-year commercial warranty covering the mechanical movement plus a lifetime authenticity guarantee. Our 1-year commercial warranty is additional to your statutory consumer rights and does not replace or shorten them. Under Bulgarian consumer law, the seller is responsible for lack of conformity that becomes apparent within two years after delivery, including for pre-owned goods. Statutory remedies are free of charge and may include repair, replacement, a price reduction or termination where the legal conditions are met.

Fully insured DHL Express shipping costs €49 to every destination DHL serves. Destination availability is subject to DHL service coverage.

We dispatch within 1–2 business days after cleared payment. International dispatch days are Monday–Thursday; within Bulgaria dispatch days are Monday–Friday. Same-day dispatch is an aim, not a guarantee. Transit and delivery days are Monday–Friday, both internationally and within Bulgaria. Estimated transit after dispatch is 1–2 business days within the EU and 2–4 elsewhere. Timing depends on the destination and customs; it is not guaranteed.

Yes. Every shipment is fully insured up to the purchase value. We pack discreetly and securely, and a signature is required on delivery.

Yes. You get real-time tracking from dispatch to delivery, sent to you as soon as your order ships.

For orders shipped outside the European Union, any import duties, taxes, or customs fees charged by your country are yours to cover. They're not included in the item price or shipping cost.

You may withdraw from your online purchase without giving a reason by notifying us within 14 days after delivery. Send the watch back within 14 days after notifying us. An unambiguous statement by email is sufficient; prior authorization is not required.

You may inspect the watch as you would in a shop to establish its nature, characteristics and functioning. Handling beyond what is necessary may result in a documented deduction for diminished value, only where legally permitted. Inspection, opened packaging or removed protective stickers do not automatically cancel your right of withdrawal.

Email us at info@chronotimepieces.com within 14 days of receiving your order, and we will provide shipping instructions. Your withdrawal does not require prior authorization.

Yes. To swap your purchase for a different watch, follow the standard return process. Once we've received and approved your return, you can place a new order. Contact us and we'll sort out the details, including any price difference.

We process refunds within 2 business days after receiving and inspecting the returned watch, without extending the statutory deadline. We refund within 14 days after receiving your withdrawal notice, including the cost of our least expensive standard outbound delivery. We may withhold reimbursement until we receive the watch or evidence that it has been sent back, whichever comes first. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Any legally permitted diminished-value deduction will be explained and documented.

We accept direct bank transfer in Euro (EUR). Payment is made in full before we ship, and we send you the bank account details once your order is confirmed.

Every watch we sell falls under the EU Margin Scheme. That means VAT is worked out on our profit margin, not the full selling price, and it isn't listed separately on your invoice. The price you see is the final price you pay, before shipping.

You'll find our bank details on the payments page. Account holder: ChronoTime LTD, Bank: Central Cooperative Bank AD, BIC/SWIFT: CECBBGSF. Please use your Order Number as the payment reference.

Confirmation usually takes 1-2 business days after you start the transfer. We keep a close eye on incoming payments so yours is matched to your order quickly.

We handle refunds under our Returns & Exchanges Policy. Your refund goes back to the bank account you paid from, usually within 1-2 business days of the return being approved.

We look over your watch and send you a competitive offer within 24 hours of receiving your details, based on current market data.

Fill out our form with your watch details and photos. The more you tell us (brand, model, condition, and whether you have the original box and papers), the more accurate our first estimate will be.

We recommend DHL Express with full insurance. Once you accept our offer, we'll walk you through shipping and make sure your watch is fully insured in transit.

Choose bank transfer or trade-in credit. Once we receive your watch and confirm its condition, we pay you promptly.

Yes. You can put your watch towards any timepiece in our collection, with a competitive trade-in valuation based on current market data.