Shipping
The prices stated on our Site do not include neither shipping costs, nor handling costs. You are notified of these costs before you place your order. We do provide a flat rate shipping on all orders – 43 € and we ship worldwide via expedited shipping with DHL Express, signed and insured postage only, with an expected time of arrival between 2 and 3 business days.
All our orders are shipped within 1 business day of payment clearing. All prices are inclusive of value added tax if applicable, which is shown separately prior to placing your order. Prior to your order, all prices stated on our Site may be changed at any time without advance notice.
Please note, that any delivery dates and delivery periods provided by ChronoTimepieces or a contractor appointed by us are merely estimated information and do not constitute binding or guaranteed dates.
Customs and Regulations
Orders outside of the European Union are subject to customs duties and/or other taxes. Please check with your local authorities (e.g. customs office) for additional information prior to buying. Import duties, taxes, and charges are not included in the item’s price or in the shipping cost. These charges will occur at your own expense.
Note
Please ensure all the information is correct when providing your shipping details during checkout. We may have to contact you if there is any missing information or incorrect data. Delays may also occur due to pending payment verifications or customs clearance.
In the case of order not being shipped successfully due to incorrect information provided by you (contact number, address, etc.) or in the case of an unaccepted package, the shipping fees will occur at your own expense. The shipping expenses (and the costs of returning the item/s) will be deducted from the total order sum when issuing a refund.
Returns
Each item sold by ChronoTimepieces is covered by a no-questions-asked 14 day inspection period, unless otherwise stated in the description of the purchased item. The item, however, must remain unworn and unmolested within that period of time – and in the same condition that it left our offices. If a return is requested, simply email info@chronotimepieces.com and we will respond with instructions. Insured shipping for returns must be paid for by the buyers and buyers assume all risk for it. A before and after video comparison and inspection is required before returns are cleared.
The return must be addressed to original address it was first shipped from, unless otherwise agreed upon beforehand.
Before returning the order, you must send a written notice (email or physical mail), explicitly mentioning your decision to return the order.
Consequence Of Cancellation
In the event of an effective return of order, the price of the purchased item/s will be returned to you. The shipping costs for returning the item will occur at your own expense and will be deducted from your refund. Shipping costs are non-refundable.
The payment will be refunded via the same payment method that had been used by you in the original purchase if not explicitly agreed otherwise with you. ChronoTimepieces will not charge any cost associated with refunding the money.
In the case of deterioration of the purchased items, attributable to handling the goods in a manner which goes beyond testing their qualities and functioning, you owe a compensation to ChronoTimepieces. “Testing their qualities and functioning” shall be understood to mean testing and trying out the purchased items in a manner which is possible and usual, for example, in a physical store.
For more info, please refer to our Terms of Service.
