Returns & Exchanges
Hassle-Free Returns within 14 Days. Your Satisfaction Guaranteed.
Simple process, full refund for unworn items.
Our Return Promise
- You have 14 days from the delivery date to request a return.
- Watches must be returned in unworn, original condition with all packaging and tags.
- Receive a full refund to your original payment method upon successful inspection.
- Free return shipping is provided for your convenience.
How to Return Your Watch
Initiate Request
Email us at info@chronotimepieces.com within 14 days of receiving your order to start the return process.
Receive Instructions
We'll reply with a return authorization number and detailed instructions, including a pre-paid shipping label.
Package & Ship
Securely package the watch in its original box with all accessories, documentation, and tags. Attach the provided label and drop it off.
Inspection & Refund
Once we receive and inspect the watch (usually within 1-2 business days), we'll process your full refund.
Conditions for a Full Refund
To ensure a smooth return and full refund, please make sure the following conditions are met:
- The watch must be completely unworn and free of any scratches, marks, or signs of use.
- All original packaging (box, manuals, warranty cards, etc.) must be included and undamaged.
- All protective plastics, tags, and stickers must be intact and not removed.
- The return request must be initiated within the 14-day window.
- Any modifications or alterations to the watch void the return eligibility.
Returns not meeting these conditions may be refused or subject to a restocking fee at our discretion.
Exchanging Your Watch
If you'd like to exchange your purchase for a different timepiece, please follow the standard return process outlined above. Once we receive and approve your return, you can place a new order for the desired watch. Alternatively, contact us directly to discuss exchange options, including any price differences.
Need Help?
If you have any questions about our return or exchange policy, please don't hesitate to contact us. You can also find more details in our related policies:
Contact for Returns/Exchanges
Email: info@chronotimepieces.com