Each item sold by ChronoTimepieces is covered by a no-questions-asked 14 day inspection period, unless otherwise stated in the description of the purchased item. The item, however, must remain unworn and unmolested within that period of time – and in the same condition that it left our offices. If a return is requested, simply email info@chronotimepieces.com and we will respond with instructions. Insured shipping for returns must be paid for by the buyers and buyers assume all risk for it. A before and after video comparison and inspection is required before returns are cleared.
The return must be addressed to original address it was first shipped from, unless otherwise agreed upon beforehand.
Before returning the order, you must send a written notice (email or physical mail), explicitly mentioning your decision to return the order.
Consequence Of Cancellation
In the event of an effective return of order, the price of the purchased item/s will be returned to you. The shipping costs for returning the item will occur at your own expense and will be deducted from your refund. Shipping costs are non-refundable.
The payment will be refunded via the same payment method that had been used by you in the original purchase if not explicitly agreed otherwise with you. ChronoTimepieces will not charge any cost associated with refunding the money.
In the case of deterioration of the purchased items, attributable to handling the goods in a manner which goes beyond testing their qualities and functioning, you owe a compensation to ChronoTimepieces. “Testing their qualities and functioning” shall be understood to mean testing and trying out the purchased items in a manner which is possible and usual, for example, in a physical store.
Customs and Regulations
Orders outside of the European Union are subject to customs duties and/or other taxes. Please check with your local authorities (e.g. customs office) for additional information prior to buying. Import duties, taxes, and charges are not included in the item’s price or in the shipping cost. These charges will occur at your own expense and not paying those is not a valid reason for a refund.
Warranty
Unless agreed otherwise in an individual case, ChronoTimepieces does not give any guarantees as to the characteristics of the goods which go beyond the statutory warranty rights or any other warranties.
For more info, please refer to our Terms of Service.
